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Voice In Hospitality

There is a unfilled need for voice interaction in Hospitality settings. This is not an easy problem to solve. However, it’s a problem that is going to become more prevalent as tens of millions of households in the US and now all over the world become more used to having instant access to information through voice.

The problem is that it’s difficult for the customization and personalization that are part of a voice interactive experience to be easily transferred to one in a hotel room.

There are likely the concerns about privacy, especially high-end luxury that are the domain of government and high-power executives who would eschew any microphones in their presence.

A while back, the Wynn Hotel in Las Vegas announced that it was going to be putting Amazon echos in all of it sweets. It’s not clear if this is happening or has happened (I haven’t stayed at the Wynn Hotel since the announcement). Update: a few hundred suites do have the Echo.

It’s possible with services like Alexa for business that an echo setup designed specifically for hospitality will be easier to implement. However, it might actually be third-party Alexa Voice Service implementations that make it better for an in-room experience. In the meantime, I’m left with ambient voice interaction withdrawal.

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